What is your refund policy?
We have a 100% Money Back Guarantee if you cancel your subscription within 7 days of signing up. If you are not satisfied with your Plus+ Membership we’ll give you your money back, here’s what you need to do:
- Cancel Your Subscription
- Get your PayPal receipt number, your PayPal email address and the date of purchase;
- Send a Support Ticket including this information as well as your member name, full name and postal address to our Support Desk ([email protected])
- Include one way we can improve the Plus Membership service
And we’ll issue a 100% refund within 7 working days of receipt of your request.
MU Store Purchases
If you receive a product that is defective or faulty we will replace the item. This applies to both digital and physical items.
If you make a digital purchase by mistake and have not downloaded the content we will issue you with a refund. All digital purchases that have been downloaded are not eligible for a refund. If the file is corrupt or you experience issues while downloading, we will issue you with a new download code.
Should you experience an issue with your purchase, please email [email protected]