Please understand that we do not monitor for duplicate subscriptions as some customers created secondary accounts for friends and family.
As we cannot view your information for privacy and security reasons it is the subscribers responsibility to review their bank statements and PayPal account regularly and to contacts us as soon as they can if they find an irregularity.
We can only refund for up to 180 days and cannot refund PayPal fees.
As of 2019 PayPal implemented a non refund of fees policy. In the past when a refund was provided the fees taken would be refunded also. This is no longer the case. When you are refunded you are refunded the amount you paid minus the fees PayPal keeps. Please understand that WE DO NOT KEEP THE FEES. They are retained by PayPal and we have no control over it.
At the time of writing this PayPal fees are:
2.6% of the transaction amount PLUS a fixed fee based on currency.
U.S. Dollar: 0.30 USD
Australian Dollar: 0.30 AUD
New Zealand Dollar: 0.45 NZD
This fee structure also applies to duplicate subscriptions errors.