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What is your refund policy?

Plus+ Subscriptions

We have a Money Back Guarantee if you cancel your subscription within 7 days of signing up. If you are not satisfied with your Plus+ Membership we’ll give you your money back minus payment processor fees, here’s what you need to do:

  • Cancel Your Subscription
  • Get your PayPal receipt number, your PayPal email address and the date of purchase;
  • Send a Support Ticket including this information as well as your member name, full name and postal address to our Support Desk ([email protected])

And we’ll issue a refund minus payment processor fees within 7 working days of receipt of your request.

Please note the guarantee only applies to new customers.

As of 2019 PayPal implemented a non refund of fees policy. In the past when a refund was provided the fees taken would be refunded also. This is no longer the case. When you are refunded you are refunded the amount you paid minus the fees PayPal keeps. Please understand that WE DO NOT KEEP THE FEES. They are retained by PayPal and we have no control over it.

At the time of writing this PayPal fees are:

2.6% of the transaction amount PLUS a fixed fee based on currency.

U.S. Dollar: 0.30 USD
Australian Dollar: 0.30 AUD
New Zealand Dollar: 0.45 NZD

This fee structure also applies to duplicate subscriptions errors.

MU Store Purchases

If you receive a product that is defective or faulty we will replace the item. This applies to both digital and physical items.

If you make a digital purchase by mistake and have not downloaded the content we will issue you with a refund. All digital purchases that have been downloaded are not eligible for a refund. If the file is corrupt or you experience issues while downloading, we will issue you with a new download code.

Should you experience an issue with your purchase, please email [email protected]