Terms & Conditions

Refund Policy

Plus+ Subscriptions

We have a 100% Money Back Guarantee if you cancel your subscription within 7 days of signing up. If you are not satisfied with your Plus+ Membership we’ll give you your money back, here’s what you need to do:

  1. Cancel Your Subscription
  2. Get your PayPal receipt number, your PayPal email address and the date of purchase
  3. Send a Support Ticket including this information as well as your member name, full name and postal address to our Support Desk (support@mysteriousuniverse.org)
  4. Include one way we can improve the Plus Membership service

And we’ll issue a 100% refund within 7 working days of receipt of your request.

MU Store Purchases

If you receive a product that is defective or faulty we will replace the item. This applies to both digital and physical items.

If you make a digital purchase by mistake and have not downloaded the content we will issue you with a refund. loaded is corrupt or you experience issues while downloading, we will issue you with a new download code.

Should you experience an issue with your purchase, please email support@mysteriousuniverse.org

Website Terms and Conditions

Welcome to our website and Podcast. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Mysterious Universe‘s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term “Mysterious Universe” or “us” or “we” refers to the owner of the website whose registered office is

Suite 702, Avanti,
90 George Street Hornsby NSW
2077, Australia.

Our company ABN is 16 142 661 023. The term “you” refers to the user or viewer of our website.

The use of this website is subject to

  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
    Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).